Lesson 2 · Sign-in day: kiosk, QR, table tent
Three ways in, five languages, and an iron rule: the door is always open.
What you'll do
Set up the entry so every kind of visitor — rushed, curious, phone-shy, or just the neighbor — signs in without friction, and you capture every one of them correctly.
The three ways a visitor signs in
| Channel | Hardware | Best for |
|---|---|---|
| Kiosk | Your iPad at the door, Safari full screen | The main flow — tap, three fields, done |
| QR → their phone | The table tent, the kiosk's corner code, or the QR on your own phone (show qr full screen) |
Queues, big turnouts, zero-hardware events |
| Table tent only | One printed card | The minimalist setup — the card is the station |
All three land in the same roster, and each sign-in remembers which channel it came through — your report shows the split.
Pro move for busy Saturdays: the kiosk keeps a small QR chip in its corner even while someone else is filling the form. The person waiting behind them scans it and signs in on their own phone. The queue drains itself.
What the visitor experiences
- A calm paper-white screen: the home's address and tap anywhere to sign in.
- Three fields — name, phone, email — with the photo of the home alongside. About 30 seconds, six taps.
- A thank-you, and one optional question: Are you working with an agent? Answering is voluntary; skipping is fine.
- The packet is already on its way to their phone — email and text, both.
The globe in the corner switches everything — form, disclosures, confirmation — between English, Spanish, Chinese, Korean, and Vietnamese. One tap, whole flow, no mixed-language screens.
The rules the kiosk lives by
- Signing in is never a condition of entry. Someone who walks past is welcome. The screen never blocks, never nags.
- Repeat visitors are greeted, not errored. Signing in twice shows Welcome back — no duplicate rows, no awkward beep.
- Offline is invisible. Lost Wi-Fi queues sign-ins on the device and syncs them when the network returns. Visitors always see the same calm confirmation.
- 30 seconds of inactivity resets the form — a half-finished entry never holds up the line.
Not every visitor is a buyer
Long-press the quiet + in the kiosk's corner to reveal two more sign-in types (visitors never discover this by accident — you point people to it):
- Just visiting — the neighbor. One tap, fully anonymous: no contact info collected, no packet sent. They still count in your traffic number, which is exactly what you want for the report.
- Fellow agent — name, one contact method, brokerage. Kept separate from buyer analytics.
Buyers remain the default three-field flow.
Checklist for the door
- [ ] Table tent printed and standing
- [ ] iPad charged, kiosk open (
open kiosk on this device), Safari full screen, auto-lock off - [ ] You've test-scanned the QR yourself this morning
- [ ] Your phone: event open, live view ready