ohm — frequently asked questions

The questions agents, visitors, and sellers actually ask — with the answers ohm was built around.

At the door

Does a visitor have to sign in to come in? No — and this is a rule, not a default. Signing in is never a condition of entry. The kiosk never blocks, never nags, and a visitor who walks straight past the iPad is as welcome as anyone.

What if someone doesn't want to touch the iPad? They scan the QR code on the table tent (or the kiosk's corner) and sign in on their own phone. Same form, same 30 seconds, same packet.

What languages does sign-in support? English, Spanish, Chinese, Korean, and Vietnamese. The globe icon switches the entire flow — form, disclosures, confirmation — in one tap.

What does a visitor actually agree to? Exactly what's on the screen: receiving information about this property, and the disclosure that the hosting agent represents the seller. ohm snapshots the precise text and language they saw, with a timestamp — stronger evidence than a paper sign-in sheet, with none of the clipboard awkwardness.

Someone signed in twice — is that a mess? No. They see Welcome back, the roster keeps one clean row, and no duplicate packet is sent.

The Wi-Fi died mid-open-house. Sign-ins queue on the device and sync when the connection returns. Visitors see the normal confirmation either way — the network is your problem to ignore, not theirs.

What about neighbors who are just looking? Long-press the + in the kiosk corner: just visiting records an anonymous visit — no contact info, no packet, nothing to unsubscribe from. They still count in the traffic number, which keeps your report honest about actual interest in the home.

Texting and compliance

Is the text message compliant? The sign-in screen states plainly that they'll receive a text and can reply STOP anytime. Replying STOP works product-wide: a suppressed number simply never receives another message — enforced at the data layer, not by anyone remembering.

A visitor says they're working with another agent. Now what? The optional question at the end of sign-in captures it. Use it to route your follow-up — represented visitors get the property information they asked for, not a recruiting pitch. It's a soft signal, recorded so your conduct has a paper trail.

Data and privacy

Who owns the visitor list? You do. It's your roster, exportable as CSV whenever you like. ohm stores it; it doesn't shop it.

What does my seller see? Aggregate numbers and anonymous splits: how many came, how packets performed, where sign-ins came from, what you did after. Never names, never contacts. Visitors consented to receive property info — not to be identified to the seller. That line is why you can send the report without thinking twice.

Can I edit a sign-in afterwards? Yes — fix typos, complete a contact, reclassify a neighbor who turned out to be a buyer. The original consent snapshot never changes, and edits are logged.

The report

Does the report send automatically? Never. You preview, optionally add a letter, then send. A report is generated for every closed event; whether it leaves the building is your call.

What's the "market comparison" line? When enough comparable open houses run on ohm in your metro (same area, same price band, past 30 days), the report can place your turnout in context — e.g., ahead of most comparable open houses that month. It only appears when the sample is big enough to be honest, and you decide per report whether to include it.

Can the seller open the report without an account? Yes — it's a private, unguessable link. No login, no app. There's a matching PDF for printing and archiving.

Practical

What hardware do I need? Minimum: a printer, for the table tent. Comfortable: an iPad at the door with the kiosk open in Safari. There is nothing to install.

What does ohm cost? Nothing — ohm is free to use today. No paid tiers, no feature gates: sign up, create your open house, send your reports.

Can my brand appear in ohm? ohm carries a small amount of quiet partner inventory — a presented with line on event materials and a custom opening screen in the agent app. To arrange a placement or a custom splash page, contact Chris at info@sum28.com.

I use p2d too — separate account? Same account. One Sum28 sign-in works across both products.